FAQs

The payment received by your store for an order includes the product retail price (production price + profit) and the shipping fee. Once the order is received on your sales channel, it is automatically imported into Printify and sent to production based on your order approval settings. However, as Printify can’t directly withdraw funds from your sales channel, the production price of the product and its shipping fee are charged to your linked credit/debit card or your Printify balance. To sum it up: customers buy from Lone Cactus Digital Art, and we buy from Printify. The product is created, packaged, and shipped based on order amount, shipping address.

As a Printify merchant, you have the flexibility to choose between several shipping options for your products. Please find an overview of the available shipping options in the table below:

Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind. However, in case of a damaged product or a manufacturing error, Printify offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Submit issue” form and provide a clear photo showing the issue. If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes. Please note that Printify will not be held responsible and will not offer replacements or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

Printify will charge you for an order only when it is sent to production. As per the default settings, orders will be sent to production 24 hours after they have been received. You can choose between the following order approval options: · Automatically in 24 hours (default option) There will be a window of time before the order is sent to production. Within this time, the order can be edited or canceled.